CANCELLATION, RETURNED DEPOSIT & NON-ARRIVAL CONDITIONS
- A booking may be refunded or dates of stay changed free of charge 14 + days before check-in.
- Between 14 days and 7 days before check-in, a change of dates can be offered free of charge, however, no refund will be offered.
- We Regret that no refunds or date changes can be offered 7 days prior to guests arrival.
- Non-arrival guests, who are unable to attend or fail to attend for whatever reason forfeit their monies paid.
We suggest that you take out suitable travel insurance in the event that you need to cancel your stay. If we need to cancel your stay for any reason outside our control, we will offer you an alternative stay.
- In the event that we have to temporarily close the glamping site due to local, national or site specific lockdown, we cannot provide a refund. Instead we will offer you alternative dates and help you to rearrange your holiday with us to another date.
We recommend you take out suitable travel insurance cover if you are unable to travel due to illness.
DAMAGES AND LOSS DEPOSIT
All persons booking with us must be prepared to pay for any damages caused by them.
We reserve the right to charge the lead guest for any damages caused through the course of a booking by any member of the booking party, the monies will be taken from the bank card used to pay the deposit. This includes breakages, spillages, stains, damage to furniture or fixtures and fittings. Any accidental damages should be reported as soon as possible in order to minimise damage and associated costs. Lost keys will incur a replacement charge per key lost.
Clothing/ bedding/ material must not be hung over any radiator/heater or tv. Where applicable nothing should be hung over or near the BBQ.
Allowing dogs into non-dog friendly accommodation (Meikle Balloch, Ben Rinnes, Ben Aigen) will result in an intensive cleaning charge of £100.
Any lost property, if discovered and found, left behind by guests during a stay will be held for a period of 1 month. While we will make our best efforts to reunite lost property with their owners we accept no responsibility in replacing lost items and encourage guests to ensure they have all their belonging before checking-out. We may offer to post lost items via recorded delivery at the cost of the property owner, otherwise collection can be arranged.
WIFI FAIR & APPROPRIATE USAGE POLICY
We offer as a service to our guest free wifi access, Guests accept to use this access to the Internet fairly and appropriately. The Internet access provided is intended for light, general use such as access to the internet, email, messaging, social media e.g. facebook etc. Access to illegal activity or use of our network for illegal activity is prohibited and will be reported to local authorities. We may monitor network performance and user usage in order to maintain a fair and high level of service to all our guests.
BEDDING & TOWELS
The use of bedding, towels and bathrobes are provided within the tariff.
SMOKING / NAKED FLAMES / BBQ’S
Smoking of any product including but not limited to cigarettes, pipes, cigars or chewing tobacco is not allowed within any of the accommodations, in the doorway or on the decking at any time. Guests are free to smoke outside away from any accommodation and we provide plant pot ashtrays in the grounds for spent cigarettes. We will make a charge of £350 for intensive cleaning if there has been any smoking inside the property, in the open doorway or on the decking during your stay. We also reserve the right to curtail your booking, with no refund, if you smoke in any accommodation or open doorway.
No naked flames, candles, joss sticks, fireworks (Internal & External) and gas stoves are permitted inside any of the accommodations.
Use of Disposable or Portable BBQ’s must not be used on the wooden decking area (even if on a stand) we ask they are used well away from the accommodation. BBQ’s are never to be left unattended and must be extinguished after use.
No glass is allowed to be used in and around the hot tub.
Great care needs to be taken when using due to risk of injury (see separate hot tub rules)
The cost of electricity, electric heating, hot water and starter pack of BBQ fuel is included in the rental price.
Clothing or material of any kind must never be hung or dried next to or on the BBQ as this represents a significant fire risk. Storage for clothes etc. is available using the clothes hooks/rail.